![]() What the user set up in the past, did you mean the user use AD account ( before it was synced to Office 365 Azure AD) to set up anything, like signed up Teams Free or something else related to Office 365? As in Office 365 Cloud, users will You mentioned the user set up something in the past and this make him got the same login name (maybe different passwords), so may I double confirm Moreover, just as we talked above, after the AD accounts synced successfully and assigned licenses, users would be able to access Office 365 services, and users no need to set up anything for access Teams, however Password to access Office 365 Cloud servies, since you mentioned the specific user can access Teams Web, this means his account is OK. Generally when admin used AAD Connect sync to sync AD accounts to Azure AD via passthrough authentication, after assigned Office 365 required licenses, users would be able to use the same User Principal Name (UPN) and
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